Wellness Chatbot AI
24/7 mental health support chatbot with intelligent crisis detection
CLIENT
Employee Assistance Program
INDUSTRY
Corporate Wellness
TECHNOLOGIES
Conversational AI, NLP, Sentiment Analysis
The Challenge
An Employee Assistance Program serving 50,000+ employees was struggling to provide accessible mental health support. Key challenges included:
- Limited availability of counselors (only during business hours)
- High wait times for appointments (2-3 weeks average)
- Stigma preventing employees from seeking help
- Inability to provide immediate support during crises
- High costs of 24/7 human counselor coverage
These issues resulted in unmet mental health needs, increased workplace stress, and reduced program utilization despite high demand.
Our Solution
Intelligent Mental Health Chatbot
We developed an AI-powered chatbot that provides 24/7 mental health support using evidence-based therapeutic techniques. The chatbot offers active listening, coping strategies, mindfulness exercises, and crisis intervention, all while maintaining privacy and reducing stigma.
Crisis Detection & Escalation
The AI continuously monitors conversations for signs of crisis, suicidal ideation, or severe distress. When detected, it immediately escalates to human counselors, provides crisis resources, and can initiate emergency protocols when necessary.
Personalized Support Pathways
The chatbot learns from each interaction to provide personalized support. It tracks user progress, suggests relevant resources, and can seamlessly transition users to human counselors when needed, ensuring continuity of care.
The Results
Increase in program utilization
Availability for all employees
Reduction in wait times
User satisfaction rating
Client Testimonial
“Wellness Chatbot AI has revolutionized our Employee Assistance Program. We're now able to provide immediate support to employees whenever they need it, without the cost of 24/7 human coverage. The chatbot has reduced stigma around seeking help, and utilization has increased fivefold. The crisis detection features have been particularly valuable, helping us intervene in critical situations we might have otherwise missed.”
Ready to Provide 24/7 Mental Health Support?
Discover how an AI-powered chatbot can expand access to mental health support and reduce barriers to care.